Because
Every Customer Interaction
Deserves a Better Answer
Lumina is the outsourced support team for companies that can’t afford a slow pipeline. Trained customer support officers on your product, in your customers’ language, picking up around the clock.
Your voice is worth a lot more than the floor next door.
Join a 500-strong team where the training is paid from day one, the bonuses land every month, and the night shift comes with a hot meal and a ride home.
New seats open this month - apply before training starts
Four ways we put revenue back in motion
You don't need another vendor. You need a team that behaves like it's on your cap table - and reports like it too.
Inbound Customer Care
We pick up on the first ring, listen properly, and resolve in one call. Your customers get answers, not hold music or ticket numbers.
Customer Support
Every unanswered ticket is a customer halfway out the door. We answer - every hour, in every language your customers actually speak.
Marketing & Publisher Growth
Campaigns and publisher relationships handled end to end. We turn ad spend into qualified conversations, not vanity clicks.
CX Strategy & Quality Assurance
We listen to your calls, map the journey, and tighten the script so every interaction lands. Quality measured, coached, and reported - not assumed.
How it works
From first call to scaled team in three moves
-
01
Discovery & fit
We learn your offer, your buyer, and your numbers. If we don’t think we can move them, we’ll tell you on the first call.
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02
Build & train
We script, staff, and train a dedicated team on your product - paid, and fully ramped before a single live conversation.
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03
Launch & scale
We go live, report daily, and add seats only as the results prove the case. You scale on evidence, not promises.
Why Lumina
Outsourcing without the part everyone hates
You get a team, not a trial run
Officers train on your product for four weeks before they ever touch a live account.
Staffed for your timezone, not ours
A customer in Sydney and a ticket in Toronto get the same response speed - that’s what 24/7 actually means.
12+ languages, spoken properly
Your customers hear someone who sounds like them, not a script being read phonetically.
Numbers you can actually see
Live reporting on calls, conversions, and pipeline. No monthly black box, no “trust us.”
Three steps. No black holes
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01
Apply online
Send your CV through the form below. Two minutes, one upload - that’s it.
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02
Interview
A real conversation, on-site or by phone. We care how you talk to people, not how you format a resume.
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03
Start paid training
Day one you’re on the payroll and learning the floor alongside the team.
Seats open right now
English-Speaking Customer Support Agent
English-Speaking Customer Support Agent
If you can hold a conversation and you’re not scared of a target, this pays better than you think. You’ll talk to warm prospects, not random strangers, and you’ll have a script that actually works behind you.
You’ll be doing
- Calling and qualifying warm leads
- Booking and following up on appointments
- Logging every call cleanly in the CRM
- Hitting daily and monthly targets
You’ll need
- Fluent, confident English
- A clear phone voice and thick skin
- Comfort with targets and KPIs
- Based in / able to commute to Lahore
Customer Service
Customer Service
You’re the reason a customer stays instead of leaving. Calm, clear, and quick - that’s the job. We’ll give you the training and tools; you bring the patience.
You’ll be doing
- Answering calls, chats, and tickets
- Resolving issues end to end
- Keeping customers informed and calm
- Flagging recurring problems to the team
You’ll need
- Strong spoken & written English
- Patience and problem-solving instinct
- Willingness to work rotational shifts
- Based in / able to commute to Lahore
Tell us what you need.We’ll tell you if we’re the fit.
Business enquiries go to our partnerships team. Job applications go straight to HR - both inboxes are watched daily.
- Phone: +92 320 0044209
- Business enquiries: enquiries@luminastrat.solutions
- Careers / HR: hr@luminastrat.solutions
- Address: Techverx, 3-P 2nd floor, Sir Syed Road, Block-P, Gulberg-II, Punjab, Pakistan